Frequently Asked Questions
Everything you need to know about your Crown Jewellers experience.
What materials are used in Crown Jewellers pieces?
We use only premium materials, including 18k gold plating, solid sterling silver, and ethically sourced gemstones. Each product page provides a detailed breakdown of the specific materials used for that piece.
How should I care for my jewelry to ensure it lasts?
To maintain your jewelry's luster, avoid contact with perfumes, lotions, and water. Store your pieces in the provided Crown Jewellers pouch and clean them gently with a soft, lint-free cloth.
Do you offer international shipping?
Yes, we ship our luxury collections worldwide. Shipping times and costs vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that for hygiene reasons, earrings cannot be returned unless they are defective.
How can I find my correct ring size?
We provide a comprehensive Size Guide on our website which includes a printable sizer and a conversion chart. If you are between sizes, we generally recommend sizing up for the most comfortable fit.
Is my payment secure?
Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We accept all major credit cards, PayPal, and buy-now-pay-later options.